Privacy Policy

1. Introduction

Lucid values your privacy. This Privacy Policy explains how Lucid collects, uses, stores, shares, and protects personal data when you access or use our platform, website, and related services. By accessing, registering, purchasing, or using Lucid, you confirm that you have read and understood this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue use of the services. Your continued use of Lucid means you agree to the terms in effect at the time of use.

2. Applicability and Third-Party Services

This Privacy Policy applies only to information collected through Lucid-controlled services. It does not apply to third-party websites, apps, or services linked from our platform. When you leave Lucid or use third-party integrations, their privacy policies apply.

3. Information We Collect

We may collect the following categories of data:

• Identity Data: first name, last name, username, and date of birth.
• Contact Data: email address, phone number, and mailing address.
• Account and Profile Data: login credentials, preferences, interests, feedback, and survey responses.
• Transaction Data: subscription and purchase records, billing details, and payment status.
• Technical Data: IP address, device identifiers, browser type and version, operating system, time zone, and cookie identifiers.
• Usage Data: interactions with features, pages visited, and engagement patterns.
• Communications Data: support requests, complaints, and correspondence.

We may also use aggregated or anonymized data for analytics and product improvement. Such data does not directly identify you.

4. How We Collect Data

We collect personal data directly from you when you create an account, purchase services, complete forms, or contact support. We also collect data automatically through cookies and similar technologies, and from select service providers such as payment processors and analytics partners.

5. How We Use Data

We use personal data to provide and improve Lucid services, manage accounts, personalize user experience, process payments, provide support, maintain security, prevent misuse, and comply with legal obligations.

6. Cookies and Tracking

Cookies are small files stored on your browser or device. We use cookies and similar technologies to keep you signed in, remember preferences, analyze usage, and improve functionality. You can control cookie settings through your browser; disabling cookies may affect certain features of the platform.

7. Information Sharing

We do not sell personal data. We may share data with trusted service providers, business partners supporting operations, and authorities when required by law or to protect rights, safety, and platform integrity.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect personal data against unauthorized access, alteration, disclosure, and destruction. While we strive to secure data, no internet-based transmission or storage system can be guaranteed fully secure.

9. Data Retention

We retain personal data only as long as necessary for service delivery, legitimate business purposes, legal compliance, dispute resolution, and enforcement of our agreements. Data may be deleted or anonymized when retention is no longer required.

10. Your Rights and Choices

Depending on applicable law, you may have rights to access, update, correct, delete, or restrict processing of your personal data, and to request portability of your data. You may also object to certain processing or withdraw consent where consent is the basis of processing.

You can exercise these rights by contacting us using the details below.

11. Children's Privacy

Lucid services are not intended for children below the age permitted by applicable law without parental or guardian consent. If we learn that data was collected without valid consent where required, we will take appropriate steps to delete it.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Updated versions will be posted on this page with a revised date. Continued use of Lucid after updates means you accept the revised policy.

13. Contact Us

For questions, complaints, or requests related to this Privacy Policy, contact us at support@lucid.com. You may also contact your Lucid account administrator for organization-specific requests.